U-M requiring password reset for UMICH (Level-1) accounts


The University of Michigan has mandated that passwords for all UMICH (Level-1) accounts be reset by the end of Sept. 12.

An email informing faculty, staff and students across the Ann Arbor, Dearborn and Flint campuses, as well as Michigan Medicine, was sent from Ravi Pendse, vice president for information technology, and Sol Bermann, chief information security officer. The message included instructions for accessing the self-service password change page.

If the Sept. 12 deadline is missed, a more intricate account-recovery process will be necessary to regain access. Assistance for this process is provided on the Information and Technology Services website.

When updating, university community members must not reuse prior passwords.

Those facing difficulties with the password tool can find additional resources on the ITS Change Your UMICH Password webpage, or by contacting the ITS Service Center for further support.



  1. Holly Eliot
    on September 6, 2023 at 10:24 am

    Your article says that an email was sent to faculty, staff and students about changing your password. Why did you not send the same email to all of us alumni who still have umich.edu email addresses?

    • Dana Fair
      on September 6, 2023 at 1:18 pm

      Hello – An announcement about the password change timeline for alumni will be coming at a future date.

  2. Marjorie Lynn
    on September 6, 2023 at 1:46 pm

    Will retirees also be required to change passwords? I didn’t get an email.

  3. Barbara Keating
    on September 6, 2023 at 5:43 pm

    Likewise, as a retiree, will we be required to change our Password? Is our retiree umich.edu acct. considered Level 1?

    Thank you.

  4. Joan Masters
    on September 6, 2023 at 6:22 pm

    I believe a level 1 account means you have 2 factor security. It would be helpful to state what level 1 account means. It is not easy info to find on the umich site.

  5. Donna Parmelee
    on September 6, 2023 at 8:15 pm

    Please do let retirees who have 2-factor security know if we are among those who should change their passwords. Thanks!

    • Dana Fair
      on September 7, 2023 at 9:41 am

      Thank you for your feedback! U-M will be making an announcement about the password change timeline for retirees at a future date as well. For more information, go to https://its.umich.edu/help/password

  6. Daniel Bruell
    on September 7, 2023 at 10:38 am

    As an alum & retiree, if we reset our pw now, will we be required to reset it again after the announcement for alums / retirees?

    • Dana Fair
      on September 7, 2023 at 11:15 am

      No, you will not.

  7. Megan Day
    on September 12, 2023 at 6:37 pm

    I’m an alum and have not been able to send emails since Thursday and have not been able to receive emails since Friday. I reset my password today and am still having the same problem. Who should I be in contact with to resolve, as I’m assuming it is related to the issues mentioned here?

    • Tom Burns
      on September 13, 2023 at 10:24 am

      The ITS Service Center should be able to help you. You can find the best way to contact them here: https://its.umich.edu/help

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