Study: Returning workers increase optimism about COVID-19 safety


As people inch closer to returning to work after staying home during the pandemic, they tend to downplay the risks of getting a COVID-19 infection, according to new research.

In addition, these changes over time in perceived infection risk are more pronounced among people at higher risk of serious illness from COVID-19, said Yeşim Orhun, associate professor of marketing at the Stephen M. Ross School of Business.

The researchers — Orhun, Alain Cohn, assistant professor of information at the School of Information, and Collin Raymond of Purdue University — surveyed more than 3,800 people working from home during the pandemic.

They found those facing the prospect of returning to their workplace soon, compared with those who were not due to return for a while, were more optimistic about infection risks associated with returning to work. At the same time, they were more pessimistic about risks associated with working from home.

The results suggest that people are engaging in a phenomenon known as “motivated optimism” — downplaying future risks to manage their feelings of anxiety.

“People get both relatively more optimistic about the risks at work and relatively less optimistic about the risks at home,” Orhun said.

“If you’re working from home, you want to believe that is not very risky, and you think, ‘I’m so glad I’m not going to work; it’s super risky.’ Compared to these folks, the people who are about to return to work think that it’s not so bad after all, while also thinking about home, ‘It’s probably not as safe as I thought.'”

In addition, the study found that people who were at greater risk from harm due to COVID-19 — those with underlying medical conditions and those 60 or older — became more optimistic as they approached their return than those at lower risk.

The researchers also studied whether other factors — including gender, risk aversion, education, income and political beliefs — affected “motivated optimism,” but they found no differences tied to those factors.

The findings about people with comorbidities highlight the power of motivated reasoning, Orhun said.

“These people are the most anxious about returning to work,” she said. “The fact that this group has the largest belief changes as they approach their return to work supports the idea that people are trying to make themselves feel better by deadening their worries.”

Understanding this phenomenon also may help managers and health officials communicate effectively and establish policy for safe returns to work, Orhun said. Since changes in beliefs are largest just before returning to the workplace, and among people at highest risk, policymakers may find that knowledge helpful in planning information campaigns.

“Who are you going to target, and when should you try to change beliefs when people are motivated to downplay risks? Our results shed a new light on that,” Orhun said.



  1. David Schmitke
    on March 10, 2022 at 8:31 am

    Just a gentle reminder that the headline and language in this article are misleading. Those working from home during the pandemic are not “returning to work”, they’ve always been working. They’re returning to the _workplace_. Saying they are “returning to work” begs the question what were they doing before? Were they unemployed, were they employed but not working to their full capacity? There should be no language that assumes those working from home and now coming back to a workplace are somehow going to be “working” better, faster, or in some greater quality than they have been doing for the past two years. They’ve been working the whole time.

    • Rene Dupont
      on March 10, 2022 at 9:38 am

      I agree with David 100% and find the language “returning to work” to not only be incorrect but also unsettling and counterproductive to what we’ve accomplished as an organization over the last two years. We are not simply “returning to work,” as many of us never stopped working. What is happening though is that we are being asked to return to in-person work, a huge difference from “returning to work.”

Leave a comment

Commenting is closed for this article. Please read our comment guidelines for more information.