When giving presents this holiday season, remember one thing — less is more, according to an article forthcoming in the Journal of Consumer Research.
The new study by Kimberlee Weaver of Virginia Tech University and Stephen Garcia and Norbert Schwarz of U-M reveals that adding a less expensive gift to go along with a pricier present reduces the impact of the nicer gift.
“Suppose you’re trying to impress a loved one with a generous gift. One option is to buy them a luxury cashmere sweater. A second option is to buy them the same luxury cashmere sweater and to add a $10 gift card to their favorite coffee house,” says Weaver, assistant professor of marketing at Virginia Tech. “If their budget allows, most gift givers prefer the second option — after all, the package includes a very generous ‘big’ gift plus a mildly generous ‘little’ gift.
“Ironically, however, the loved one who receives the gift is likely to perceive the luxury cashmere sweater alone as more generous than the combination of the same luxury sweater plus a gift card.”
Weaver, Garcia and Schwarz say this “presenter’s paradox” arises because gift givers and recipients have different perspectives. The gift recipient looks at the overall package as a whole. If the package consists of a generous luxury sweater, it makes for a very generous “big” gift. Adding a not-so-generous “little” gift to the sweater makes, on average, a less “big” and generous total package.
The researchers conducted a series of studies to illustrate the presenter’s paradox across many product domains, from bundles of music and hotel advertisements to scholarships and the design of penalty structures.
They found that people who evaluate a “bundle” (such as a package of multiple gifts) follow an averaging strategy, which leads to less favorable judgments when mildly favorable pieces (the gift card) are added to highly favorable pieces (the sweater). The gift giver, however, fails to anticipate this averaging effect.
“Unfortunately, this strategy backfires because the addition of mildly favorable information dilutes the impact of highly favorable information in the eyes of evaluators,” says Garcia, associate professor of psychology and organizational studies, LSA. “Hence, presenters of information would be better off if they limited their presentation to their most favorable information — just as gift givers would be better off to limit their present to their most favorite gift.”
According to the researchers, discrepancies between the perspectives of presenters (gift givers) and evaluators (gift recipients) result from their different tasks, which elicit different information-processing styles. Having to assemble a bundle of goods focuses presenters on the individual components and their contribution — from this piecemeal perspective, more is better and presenters assemble all bits and pieces that may help in making their point.
In contrast, they say, evaluators attend to the bundle as a whole. This holistic perspective fosters an averaging strategy — and once consumers average mildly and extremely favorable information, the mildly favorable pieces dilute the impact of the extremely favorable information, thwarting the presenter’s intentions.
“When presenters are prompted to consider the overall picture, thus enticing them to adopt a holistic perspective, they correctly anticipate evaluators’ judgments,” says Schwarz, professor of marketing, Stephen M. Ross School of Business, and professor of psychology, LSA.
