Services
Facilities and Operations staff maintain reduced staffing through the holidays to address any emergency situations. During the holidays, call:
• 763-1131 (or 911 from a campus phone) to reach the Department of Public Safety (DPS) for crimes, safety concerns or to request spill response.
• 647-2059 to reach Plant Operations Call Center for maintenance requests including custodial, grounds and parking maintenance.
• Regular custodial services will conclude Dec. 24. Upon request, limited custodial services dedicated to common area and restroom cleaning will be provided during season days. E-mail custodial service requests to the Plant Operations Call Center ([email protected]) as soon as possible.
• Waste collections for radioactive waste, chemical waste and medical/pathological waste will be conducted through Dec. 24 and resume Jan. 4. Call 763-4568 before Dec. 18 to request special pick-ups.
• Waste collections for trash and recyclables will be monitored during the season days and will occur as needed. Call the Plant Operations Call Center at 647-2059 if there are additional needs.
• The Key Office will close to walk-in service at 3:45 p.m. Dec. 24. The office will re-open Jan. 4. Call the Plant Operations Call Center at 647-2059 for emergencies.
Information and Technology Services
Most ITS offices will follow the University schedule for Winter Break, closing at 5 p.m. Dec. 24, and reopening at 8 a.m. on Jan. 4. Exceptions to that schedule and other important seasonal information are listed below. (Any changes to this information will be posted on the ITS website at http://www.its.umich.edu/.)
4-HELP
Closed from 5 p.m. Dec 24, to 8 a.m. Jan 4.
Limited assistance available via e-mail Dec 26 and from Dec 28 to 30 at [email protected].
Administrative Systems
Available during regular hours of operation.
See https://wolverineaccess.umich.edu/hours_of_op_secondary_faculty_staff.jsp.
Campus Computing Sites
Angell Hall Site closed from 11:30 p.m. Dec 23 to 7:30 a.m. Jan 4.
School of Education Building Site closed from 9 p.m. Dec. 19 to 7:30 a.m. Jan 5.
Break hours for other Campus Computing Sites available at http://www.itcs.umich.edu/sites/labs/hours.php.
Critical Service Outages
Campus: To report critical service outages, call 4-HELP (734-764-HELP). Follow the prompts.
Administrative Systems: To report system or application outages or slow response time, or to request a password reset, call 734-936-7000, option 0.
Information and Infrastructure Assurance (IT Security)
On call for emergencies at [email protected].
ITCom Customer Service Center
Closed from 4:30 p.m. Dec 24 to 8 a.m. Jan 4.
Report emergency voice, data, or video repair requests to 734-647-8888.
• Select emergency option, then voice, video, or data.
• Operator will take the necessary information and dispatch field technicians as appropriate.
Make non-emergency voice, data, or video repair requests to 734-647-8888.
• Select the non-emergency option, then voice, video, or data.
• Leave a message as instructed.
• Request will be handled beginning Jan 4.
ITS Accounts Office
Walk-in office closed from 3 p.m. Dec 24 to 9 a.m. Jan 4.
Phones closed from 4:30 p.m. Dec 24 to 8 a.m. Jan 4.
Limited assistance available via e-mail Dec 26 and from Dec 28-30. Send messages to [email protected].
U-M Computer Showcase/Computer Support and Repair (Michigan Union)
Open from 9 a.m.-6 p.m. Dec 16-23.
Closed from 3 p.m. Dec 24 to 9 a.m. Jan 4.
Accepting repairs until mid-December. (See website at http://www.itcs.umich.edu/repair/ for details.)
U-M Computer Showcase (Pierpont Commons)
Open extended hours from 9 a.m.-8 p.m. Dec 16.
Open from 9 a.m.-6 p.m. Dec 17-18.
Open from 9 a.m.-5 p.m. Dec 21-23.
Closed from 5 p.m. Dec 23 to 9 a.m. Jan 4.
University Operators
Live operators available at 734-764-1817 until 5 p.m. Dec 24, and from 9 a.m.-5 p.m. Dec 28-31. Regular hours resume at 8 a.m. Jan 4.
Automated system at 734-615-2244 available 24/7 to provide staff, student and faculty phone numbers throughout the break.
Michigan Union
The Michigan Union semester break hours are 7 a.m.-9 p.m. Dec. 23, 7 a.m.-6 p.m. Dec. 24, closed Dec. 25-27, and open 9 a.m.-6 p.m. Dec. 28 on the ground floor only. The ground floor will be open along with Subway, Barnes & Noble and STA Travel from 9 a.m.-6 p.m. Dec. 29-30. The ground floor also will be open along with Subway and STA Travel from 9 a.m.-6 p.m. Dec. 31.
The Michigan Union will be closed Jan. 1-3. It will be open from 7 a.m.-9 p.m. Jan. 4 and will resume regular hours Jan. 5.
Student Organization Resource Center
The Student Organization Resource Center at the Michigan Union is closed Dec. 19-20, open from 10 a.m.-6 p.m. Dec. 21-22, closed Dec. 23-Jan. 3, open by appointment ([email protected]) Jan. 4, and open from 10 a.m.-6 p.m. Jan. 5. For more information go to www.umich.edu/~sorc.
Michigan Union Billiards Room
Holiday hours are noon-8:30 p.m. Dec. 21-23, closed Dec. 24-Jan. 3, and open noon-8:30 p.m. Jan. 4 and noon-1 a.m. Jan. 5.
The Michigan Union Ticket Office (MUTO) will begin reduced hours (9 a.m.-5 p.m. Monday-Friday, 9 a.m.-noon Saturday) on Dec. 15.
MUTO will be closed Dec. 25-Jan. 3. Normal hours resume Jan. 4.
The Michigan League will close at 5 p.m. Dec. 23 and will reopen at 7 a.m. Jan. 4.
University Mail Services (UMS)
United States Postal Service (USPS): Dec. 11 is the deadline for units to submit requests to University Mail Services for USPS mail delivery or metering needs during university season days Dec. 28-31. Submit requests via e-mail to [email protected]. Notify UMS in writing whether pickup and delivery service will not be required on Dec. 24. Questions can be directed to 764-9227.
• Standard permit mail to be processed and mailed before the holiday break must be at UMS by 5 p.m. Dec. 18. Mail must be dropped off at UMS by 5 p.m. Dec. 23 to be postmarked before Dec. 25. The USPS will be open during U-M season days Dec. 28-31 and Jan. 2 (UMS will be closed), but will not provide service to university buildings unless advance written requests are received at UMS.
• USPS International Mail: Items weighing over 16 oz. must have a completed customs form. Mail under 4 pounds requires the 2976 form and over 4 pounds requires the three-part 2976A form. Review the University Mail Services Web site for additional information. Information also can be found at www.usps.com.
International Re-Mail must be at Mail Services by 10 a.m. Dec. 9 to be delivered by Dec. 24. UMS will continue to process International Re-mail (received at Mail Services to be dispatched to any countries other than Canada, Iraq and Iran and shipped by an agent) through Dec. 23. For more information go to mbiz.bf.umich.edu or call 764-9227.
Mail and Printing Services
Mail and Printing Services will be closed Dec. 25 through Jan. 1.
The Copy Centers at Printing Services and Legal Research will be closed Dec. 25 through Jan. 1. OfficeMax will have limited delivery dates for campus. OfficeMax normally does not deliver to the university on Wednesday, but due to the holidays there is an exception. There will be no normal deliveries Dec. 21-23 and Dec. 28-30, and no deliveries Dec. 24-25 and Dec. 31-Jan. 1.
Department of Occupational Safety and Environmental Health
The Department of Occupational Safety and Environmental Health (OSEH) will be under reduced operation from 4:30 p.m. Dec. 24 to 7:30 a.m. Jan. 4. Normal office hours are suspended from Dec. 25-Jan. 3.
• OSEH staff will respond to emergencies during the holiday period. All requests for emergency services should be directed to the Department of Public Safety (DPS) at 763-1131 (or 911 from a campus phone).
• Hazardous Material staff will conduct radioactive waste, chemical waste, and pathological waste collections as usual through Dec. 24, but OSEH urges everyone to call early for pickups. Routine radioactive waste, chemical waste, and pathological waste pickups will resume Jan. 4. For special arrangements, call 763-4568 before Dec. 18.
• Staff working with radioactive or chemical materials during the holidays should have a sufficient supply of waste containers on hand to accommodate the workload. Laboratories are encouraged to call OSEH at 763-4568 prior to the holidays to procure the appropriate supplies.
• Approval for radioactive material orders must be obtained before Dec. 18. Radiation safety staff will deliver radioactive material packages Dec. 28-30 and 31 only if laboratory staff are available to receive and properly secure them.
LSA Instructional Support Services
The LSA Instructional Support Services 267 Dennison office will close at 5 p.m. Dec. 14. The office will re-open to the public at 8 a.m. Jan. 6. The G340 Mason Hall office will reduce its hours from Dec. 15-23. From Dec. 15-18, the office will be open 8 a.m.-5 p.m. From Dec. 21-23, it will be open noon-4 p.m. The office will be closed Dec. 24 and will re-open from noon-5 p.m. Jan. 5.
University Payroll Office
The monthly payroll for December will be distributed Dec. 23. The last biweekly payroll for December will be distributed Dec. 31. The office will be open from 8 a.m.-3 p.m. Dec. 24, closed Dec. 25-30, open 8 a.m.-2 p.m. Dec. 31, and closed Jan. 1.
Procurement Services
Procurement Services will be closed Dec. 25 through Jan. 1. During that period, purchase orders will be available online through the M-Pathways system or purchases can be made with the P-Card. Regular office hours will resume on Jan. 4. For emergency procurement assistance, contact Contracts and Procurement at 647-4147.
• The Contracts and Procurement Office (U-M Hospital) will be closed Dec. 25, and Jan. 1. The office will be open from 8 a.m.-4 p.m. Dec. 21-30 and from 8 a.m.-noon Dec. 24.
The School of Education
The School of Education building will be closed from Dec. 25-Jan. 30. Normal building hours resume Jan. 4.
Towsley Children’s House
The Towsley Children’s House will be closed Dec. 24-Jan. 5. Staff will report Jan. 4-5, and children will return Jan. 6.
Libraries
Hatcher Graduate Library is open 8 a.m.-5 p.m. Dec. 24, closed Dec. 25-Jan. 3, and open 8 a.m.-7 p.m. Jan. 4-5.
Shapiro Undergraduate Library is open 8 a.m.-5 p.m. Dec. 24, closed Dec. 25, open from 10 a.m.-6 p.m. Dec. 26-30, closed Dec. 31 and Jan. 1, open 10 a.m.-6 p.m. Jan. 2 and 3, and 8 a.m.-midnight Jan. 4-5
Museums
The UMMA is open 8-3 p.m. Dec. 24, closed Dec. 25, open 10 a.m.-5 p.m. Dec. 26, noon-5 p.m. Dec. 27, closed Dec. 28, open 10 a.m.-5 p.m. Dec. 29-30, and 10 a.m.-3 p.m. Dec. 31.
• UMMA is closed Jan. 1, and open 10 a.m.-5 p.m. Jan. 2, and noon-5 p.m. Jan. 3. On Jan. 4, museum galleries will be closed, and the Maxine and Stuart Frankel and Frankel Family Wing public areas are open 8 a.m.-5 p.m. Regular museum hours return Jan. 5.
Transportation
Fleet Services will close at 4 p.m. Dec. 24 and reopen at 6:30 a.m. Jan. 4. Vehicles to be rented over this period will need to be picked up prior to closing on Dec. 24. The Fleet Services office telephone, 764-3427, will be forwarded to an informational voice recording. The Service Station at Baxter Road will remain in service throughout the Holiday/Season Day period. The Kipke site will be accessible on a limited basis, as the gates for lot SC10 will be closed during non-operational hours. The Fleet Services Garage will close at 4 p.m. Dec. 24 and reopen at 7 a.m. Jan. 4. For vehicle emergencies when the garage is closed, contact DPS at 763-1131 for assistance. Calls will be returned by a garage supervisor.
Ann Arbor Transportation Authority
Go to www.theride.org for service changes during the holiday season.
Permit Parking
Parking enforcement will be suspended for permits and meter fees in all U-M parking lots and structures from noon Dec. 24 until 6 a.m. Jan. 4, except the Simpson Circle Structure (Mott), North Entrance Structure (Cancer Center) and Cardiovascular Center (CVC) Structure which will maintain regular operations throughout the Holidays. Special signed spaces (Gold, U-M service vehicle, commercial vehicle and handicap) will require the appropriate permit at all times.
Orange Lots M75 and NC78 on Fuller Road will be available for parking with bus service provided to the Medical Center every 20 minutes from 6:30 a.m. to 5:30 p.m. Dec. 28-31. (Regular service will resume Jan. 4.) Since there is no evening or weekend hospital shuttle service, Medical Center afternoon and midnight shift staff who cannot be accommodated by the special Fuller/Mitchell bus service will be allowed to park at the Taubman Structure (Parking A) during the holiday break (Dec. 24-Jan. 1). Enter through Lanes 9 or 10 and exit through Lanes 13 or 14. This does not include City of Ann Arbor structures or meters. Regular enforcement will resume at 6 a.m. Jan. 4
Patient and Visitor Parking
Patient and visitor parking at Parking A (Taubman), Parking B (Cancer Center) and Parking C (CVC) will continue normal operations throughout the holiday season, except Dec. 25 and Jan. 1 when parking will be free. Patient and visitor parking at the Fletcher and Palmer Structures will be closed Dec. 25-Jan. 3.
Commuter Bus Route
Due to the suspension of parking enforcement, the U-M Commuter bus routes will not run from 6 p.m. Dec. 24-Jan. 1. Regularly scheduled commuter service will resume on Jan. 4.
Bursley-Baits and Northwood Bus Routes
Regular service for both routes will run through Dec. 23 and will resume Jan. 4. Only the Northwood route will operate Dec. 24-Jan. 3. On Dec. 24, Northwood buses will run every 20 minutes from 7:15 a.m.-6:15 p.m., with some gaps. On Dec. 28-31 and Jan.2-3, buses will run every 40 minutes. For more information go to www.pts.umich.edu.
For on-line, live bus tracking, see the Magic Bus Web page at mbus.pts.umich.edu.
Paratransit Service
Regular service will be available through Dec. 23. Service will resume Jan. 4. All U-M buses are accessible.
U-M Health Service Shuttles
UMHS shuttles will follow their regular schedules through Dec. 24. No shuttles will operate on Dec. 25 or on Jan. 1. On Dec. 28-31, a special Mitchell Express bus will provide service between Lot M75 and the Medical Center. It will run every 20 minutes between 6:30 a.m. and 5:30 p.m. It will not serve the Wall Street or NIB stops. Regular service will resume Jan. 4.
Energy Reduction
Faculty and staff are asked to conserve utility consumption and help make a positive impact on the environment and budgets. Provide Building Automation Services (BAS) with schedule information via e-mail ([email protected]), by FAX (936-3942) or by phone (763-4013) if ventilation must be turned on due to special events or circumstances in offices, classrooms and other areas that will be used over the holiday period from 5 p.m. Dec. 24 to midnight, Jan. 3. Otherwise, most ventilation systems will be adjusted for the holiday period; animal rooms and research areas with fume hoods or special ventilation requirements will not see any reduction. Close fume hoods and where available switch them to “low” or “unoccupied.” Turn off all unused office equipment such as computers, monitors, printers, fans, coffee pots and task lighting. Unplug chargers for cell phones. Close windows to prevent water pipes and sprinkler heads from freezing, and to save energy.
Safety
• Remind staff, faculty and student colleagues to close and lock all windows and doors, secure valuables, lock desks and closets, and double-check that all chemicals are properly capped and research operations properly secured while unattended.
• Building facilities managers should e-mail building hours to DPS as soon as possible at [email protected] so DPS staff is informed and more appropriately can respond to incidents that may occur.
